{"id":14021,"date":"2023-01-18T11:10:38","date_gmt":"2023-01-18T10:10:38","guid":{"rendered":"https:\/\/www.adiuvet.com\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/"},"modified":"2023-02-09T18:32:04","modified_gmt":"2023-02-09T17:32:04","slug":"veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel","status":"publish","type":"post","link":"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/","title":{"rendered":"Veterinary activity indicators (KPIs): why and how to create a control panel?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommario<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/#What_are_the_activity_indicators_used_for\" >What are the activity indicators used for?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/#What_is_a_KPI_or_performance_indicator\" >What is a KPI (or performance indicator)?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/#Turnover_as_a_KPI_for_a_veterinary_facility_what_role_does_it_play\" >Turnover as a KPI for a veterinary facility: what role does it play?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/#How_to_create_suitable_indicators\" >How to create suitable indicators?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/#From_the_indicator_to_the_control_panel\" >From the indicator to the control panel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/#Which_indicators_to_choose\" >Which indicators to choose?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/#Where_to_get_the_data_for_the_indicators\" >Where to get the data for the indicators ?<\/a><\/li><\/ul><\/nav><\/div>\n\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14021\" class=\"elementor elementor-14021 elementor-12163\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bfc5b6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bfc5b6c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-01e6384\" data-id=\"01e6384\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49f601e elementor-widget elementor-widget-text-editor\" data-id=\"49f601e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>[Important note: this article has been <span style=\"text-decoration: underline;\">automatically<\/span> translated from the original Italian language.]<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6548bea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6548bea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b362f04\" data-id=\"b362f04\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e996a6c elementor-widget elementor-widget-text-editor\" data-id=\"e996a6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How long does it take you to arrange a surgery? How long does it take your staff to make a visit? How many drugs do you let expire?<br \/>If you can&#8217;t answer these questions, you are missing an important growth opportunity for your veterinary facility because you are not understanding where you can improve.<br \/>Read this article to understand how to create a control panel that gives you a way to make good, informed choices for your veterinary business.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0be552e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0be552e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9bc61e0\" data-id=\"9bc61e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-687be2f elementor-widget elementor-widget-heading\" data-id=\"687be2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"What_are_the_activity_indicators_used_for\"><\/span>What are the activity indicators used for?<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6da827f elementor-widget elementor-widget-text-editor\" data-id=\"6da827f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For a Veterinary Clinic (as for a small practice), indicators serve to <strong>highlight information<\/strong> that will then be used to <strong>make decisions<\/strong>. <br \/>This is the simplest answer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dc0343 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5dc0343\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a4bd9f2\" data-id=\"a4bd9f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-271b81b elementor-widget elementor-widget-heading\" data-id=\"271b81b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"What_is_a_KPI_or_performance_indicator\"><\/span>What is a KPI (or performance indicator)?<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8a158d elementor-widget elementor-widget-text-editor\" data-id=\"e8a158d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote>\n<p>An indicator is a variable, e.g., a number or a percentage, that has a <strong>high information content<\/strong> and enables a <strong>concise and rapid assessment<\/strong> of complex phenomena related to it.<\/p>\n<\/blockquote>\n<p>For a veterinary facility, it is interesting, depending on its objectives, to choose a set of indicators to describe:<\/p>\n<ul>\n<li>the <strong>state of departure<\/strong> <\/li>\n<li><strong>evolution over a given period<\/strong>, and then, more importantly,<\/li>\n<li><strong>make decisions<\/strong> <\/li>\n<li><strong>Turn them into concrete actions<\/strong>. <\/li>\n<\/ul>\n<p>Let us give an <strong>example<\/strong> using an indicator that is often considered in veterinary facilities.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8c86f1 elementor-widget elementor-widget-image\" data-id=\"a8c86f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-1024x576.webp\" class=\"attachment-large size-large wp-image-12209\" alt=\"FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA\" srcset=\"https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-1024x576.webp 1024w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-600x338.webp 600w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-300x169.webp 300w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-768x432.webp 768w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-1536x864.webp 1536w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-178x100.webp 178w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-142x80.webp 142w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-394x222.webp 394w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-915x515.webp 915w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA-1240x698.webp 1240w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/FATTURATO-COME-INDICATORE-DI-AZIENDA-VETERINARIA.webp 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-041897a elementor-widget elementor-widget-text-editor\" data-id=\"041897a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Let us give an <strong>example<\/strong> using an indicator that is often considered in veterinary facilities.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Turnover_as_a_KPI_for_a_veterinary_facility_what_role_does_it_play\"><\/span>Turnover as a KPI for a veterinary facility: what role does it play?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Turnover is the indicator that is most often used, expressed as <strong>turnover\/month<\/strong> or <strong>turnover\/year<\/strong>.<\/p>\n<blockquote>\n<p>Unfortunately, it <strong>does not<\/strong> meet the most important criterion that an indicator must fulfill namely, that of having a <strong>high information content<\/strong>.<\/p>\n<\/blockquote>\n<p>By itself, the turnover communicates a figure, but without taking into consideration how this result was arrived at.<\/p>\n<p>Considering turnover by &#8220;isolating&#8221; it from context, that is, the costs the facility incurred to arrive at generating that particular figure is misleading.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5953231 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5953231\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a92c066\" data-id=\"a92c066\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f9e2ae1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f9e2ae1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6ff3507\" data-id=\"6ff3507\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71fde3c elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"71fde3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"500\" src=\"https:\/\/www.adiuvet.com\/wp-content\/uploads\/2022\/11\/iconalampadina.webp\" class=\"attachment-large size-large wp-image-10000\" alt=\"Risoluzione problemi\" srcset=\"https:\/\/www.adiuvet.com\/wp-content\/uploads\/2022\/11\/iconalampadina.webp 300w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2022\/11\/iconalampadina-180x300.webp 180w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2022\/11\/iconalampadina-60x100.webp 60w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2022\/11\/iconalampadina-48x80.webp 48w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2022\/11\/iconalampadina-182x303.webp 182w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-53aaec9\" data-id=\"53aaec9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0931f8 elementor-widget elementor-widget-text-editor\" data-id=\"e0931f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote>\n<p>Turnover may grow month after month, thus giving a false positive feeling. <br \/><strong>If the costs incurred during the same period are higher than the turnover there will be a loss.<\/strong><\/p>\n<\/blockquote>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a89be17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a89be17\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-111b37d\" data-id=\"111b37d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-282823b elementor-widget elementor-widget-text-editor\" data-id=\"282823b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Turnover, therefore, should not be taken as a reliable indicator, while the result given by<strong>[fatturato \u2013 costi]<\/strong> is much more interesting.<\/p>\n<blockquote>\n<p>The result briefly describes how costs incurred by a clinic and revenue interact with each other to generate a profit or loss.<\/p>\n<\/blockquote>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-826a8f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"826a8f4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af37f44\" data-id=\"af37f44\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b54b9b elementor-widget elementor-widget-heading\" data-id=\"1b54b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"How_to_create_suitable_indicators\"><\/span>How to create suitable indicators?<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-441ff80 elementor-widget elementor-widget-text-editor\" data-id=\"441ff80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>First we need to <strong>broaden the vision<\/strong> from <strong>just economic indicators<\/strong> to a <strong>broader spectrum<\/strong>.<br \/>We can use as an indicator a:<\/p>\n<ul>\n<li><strong>Quotient<\/strong><\/li>\n<li><strong>Absolute greatness<\/strong><\/li>\n<li><strong>Percentage<\/strong><\/li>\n<li><strong>Times<\/strong><\/li>\n<\/ul>\n<p>The field becomes much broader than just one economic value, and at the same time the <strong>ability to have information grows<\/strong>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d82469 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d82469\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-be943cd\" data-id=\"be943cd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fbff979 elementor-widget elementor-widget-heading\" data-id=\"fbff979\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"From_the_indicator_to_the_control_panel\"><\/span>From the indicator to the control panel<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a652f1 elementor-widget elementor-widget-text-editor\" data-id=\"2a652f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the literature, including medical literature, indicator is translated as <strong>Kay<\/strong> <strong>Performance<\/strong> <strong>Index<\/strong><strong>(KPI<\/strong>) and <strong>Dash Board<\/strong>. <br \/>Developing a system of performance indicators is the most effective way to evaluate service performance.<\/p>\n<p>It is crucial to interpret the indicators seen as a whole.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29d2eb7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29d2eb7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d9b9529\" data-id=\"d9b9529\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-811eb2e elementor-widget elementor-widget-heading\" data-id=\"811eb2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Which_indicators_to_choose\"><\/span>Which indicators to choose?<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a64118 elementor-widget elementor-widget-text-editor\" data-id=\"9a64118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As has already been seen, turnover is not enough to properly pilot an enterprise.<\/p>\n<p>The result [utile] is a step forward, but it is not enough.<\/p>\n<p>You can then choose from several types, taking care to create a <strong>mix of indicators<\/strong> and thus a control panel that represents your structure.<\/p>\n<p>Let&#8217;s take a few examples to build a customized control panel.<\/p>\n<p><strong>Time-related indicators.<\/strong><\/p>\n<ul>\n<li>How long do customers wait in the waiting room? <\/li>\n<li>How long does it take to gather resources (people and materials) to organize a surgery?<\/li>\n<\/ul>\n<p><strong>Production-related indicators.<\/strong><\/p>\n<ul>\n<li>No. visits month.<\/li>\n<li>No. visits month\/veterinary.<\/li>\n<li>No. Surgeries month.<\/li>\n<\/ul>\n<p>This typology can be explored in great detail by examining different performances.<\/p>\n<p><strong>Economic and financial indicators.<\/strong><\/p>\n<ul>\n<li>Cost of expired drugs and\/or expired consumables.<\/li>\n<li>Turnover\/month.<\/li>\n<li>Average customer\/month expenditure.<\/li>\n<\/ul>\n<p><strong>Indicators related to staff well-being.<\/strong><\/p>\n<ul>\n<li>What is the staff turnover?<\/li>\n<\/ul>\n<p><strong>Indicators related to customer satisfaction<\/strong><\/p>\n<ul>\n<li><em>Evaluations left on the web<\/em>.<\/li>\n<\/ul>\n<p>This list is not exhaustive and is intended as a starting point.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-92cb4fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"92cb4fd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd8afcf\" data-id=\"fd8afcf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d90904 elementor-widget elementor-widget-heading\" data-id=\"4d90904\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Where_to_get_the_data_for_the_indicators\"><\/span>Where to get the data for the indicators ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b06333 elementor-widget elementor-widget-text-editor\" data-id=\"2b06333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At this point you need to have the necessary data. The question to ask is, do I have the data I am interested in?<\/p>\n<ul>\n<li>YES, and then they need to be collected and then analyzed.<\/li>\n<li>NO, I need to organize a data collection.<\/li>\n<li>YES, because business intelligence does it for me.<\/li>\n<\/ul>\n<p>The <a href=\"https:\/\/www.adiuvet.com\/blog\/marketing-veterinario\/business-intelligence-per-i-veterinari\/\"><em>Business Intelligence<\/em><\/a> allows, in a single screen, to link all clinic data (turnover, performance, type of users, care pathways, &#8230;), and make an analysis.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14790ac elementor-widget elementor-widget-image\" data-id=\"14790ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-1024x576.png\" class=\"attachment-large size-large wp-image-12691\" alt=\"fatturato per percorso del paziente\" srcset=\"https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-1024x576.png 1024w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-600x338.png 600w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-300x169.png 300w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-768x432.png 768w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-1536x864.png 1536w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-178x100.png 178w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-142x80.png 142w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-394x222.png 394w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-915x515.png 915w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente-1240x698.png 1240w, https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/fatturato-per-percorso-del-paziente.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Image BI Adiuvet<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38bd262 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38bd262\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca51179\" data-id=\"ca51179\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b96b0a0 elementor-widget elementor-widget-text-editor\" data-id=\"b96b0a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The advantage lies in the fact that you have at your disposal:<\/p>\n<ul>\n<li><strong>Relevant data-that<\/strong> is, data that satisfy cognitive needs;<\/li>\n<li><strong>accurate-because<\/strong> they correspond to real data;<\/li>\n<li><strong>Timely<\/strong> &#8211; because they are recorded continuously <\/li>\n<li><strong>accessible-given<\/strong> the ease of detection and visualization.<\/li>\n<\/ul>\n<p>Using <strong>business intelligence<\/strong> that can provide relevant, timely, accurate, and accessible data, what is left for those running the outpatient clinic, clinic, or hospital to do?<br \/>The most interesting part!<\/p>\n<p>That is, that of <strong>setting annual, quarterly and monthly go<\/strong>als within a growth strategy.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11998dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11998dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ddbf174\" data-id=\"ddbf174\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bedec6f elementor-widget elementor-widget-text-editor\" data-id=\"bedec6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once <strong>the goals have been established<\/strong>, the indicators that best represent these goals must be <strong>identified<\/strong>.<\/p>\n<p>Through the indicators it will be possible to highlight significant variability from the goals and perform a deviation analysis.<\/p>\n<p>All this must lead to <strong>decision-making<\/strong> and thus, to transform the control panel, consisting of indicators into concrete, corrective, improving, adaptive actions.<\/p>\n<blockquote>\n<p>The control panel turns numbers, representing daily, monthly and annual activity, into concrete actions within the veterinary facility that adopts it.<\/p>\n<\/blockquote>\n<p>You may realize that you are in line with expectations, that you have met and exceeded goals and thus have unexpected resources that you can use.<\/p>\n<p>The <strong>control panel<\/strong> makes it possible to &#8220;guide&#8221; the smooth operation of a veterinary facility.<\/p>\n<p>Now it&#8217;s your turn, start like this:<\/p>\n<ul>\n<li>begin to understand whether you are in profit or loss<\/li>\n<li>if you are in profit you understand where you can improve further and how to reinvest to grow<\/li>\n<li>if you are at a loss understand where you need to improve<\/li>\n<li>set goals<\/li>\n<li>And analyze the results over time.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How long does it take you to arrange a surgery? How long does it take your staff to make a visit? How many drugs do you let expire?<br \/>\nIf you can&#8217;t answer these questions, you are missing an important growth opportunity for your veterinary facility because you are not understanding where you can improve. &hellip; <a href=\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/\">Read More<\/a><\/p>\n","protected":false},"author":69,"featured_media":13651,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191,190],"tags":[],"class_list":["post-14021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-veterinaria","category-vet-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Veterinary KPIs: what they are, what they are for, and how to measure them | Adiuvet<\/title>\n<meta name=\"description\" content=\"Veterinary KPIs (or Performance Indicators) help you monitor your clinic&#039;s performance and understand what to improve in order to grow.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Veterinary KPIs: what they are, what they are for, and how to measure them | Adiuvet\" \/>\n<meta property=\"og:description\" content=\"Veterinary KPIs (or Performance Indicators) help you monitor your clinic&#039;s performance and understand what to improve in order to grow.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/\" \/>\n<meta property=\"og:site_name\" content=\"Adiuvet\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-18T10:10:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-09T17:32:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.adiuvet.com\/wp-content\/uploads\/2023\/01\/kpi-veterinari-indicatori-cosa-sono.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1422\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Alessandro Vischi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alessandro Vischi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.adiuvet.com\/en\/uncategorized\/veterinary-activity-indicators-kpis-why-and-how-to-create-a-control-panel\/\"},\"author\":{\"name\":\"Alessandro Vischi\",\"@id\":\"https:\/\/www.adiuvet.com\/en\/#\/schema\/person\/210e567a54f2acec86a259dca3a00e71\"},\"headline\":\"Veterinary activity indicators (KPIs): why and how to create a control 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